INSTALLATION

New Installs

Aerolina will work with you from the planning phase all the way through the installation process. We'll find the best place on your property for the installation of the wireless equipment to optimize the network.  Every site survey is unique and customized for each particular business.  In order to provide you with realistic and accurate pricing, we highly suggest our team to come survey your property which might be under construction or renovation.  There is no obligation when requesting a site survey for a new installation.

System Upgrades

Technology is ever-evolving. Aerolina provides free system evaluations and recommends that your network be checked if your equipment was installed more than two years ago.  Aerolina can provide you an updated, custom solution utilizing the newest hardware, software and support capabilities.  There is no obligation when requesting a site survey for a system upgrade.

LOCAL SUPPORT

We offer on-site, proactive local support.

Our team has eyes and ears on every piece of equipment in your network 24/7 and will be on site to fix any issues without you having to call. Because of our proactive support structure, if problems ever occur, they will be fixed without you ever knowing they happened.

There is no additional cost and we are still able to offer affordable agreements at or below what our competitors offer.

ON-SITE DEVICE & EQUIPMENT MONITORING
TECHNOLOGY CONSULTING
ON-SITE EQUIPMENT MAINTENANCE
NEW TECHNOLOGY DEMONSTRATIONS
FACE-TO-FACE COMMUNICATION
ISP MONITORING & FIX COORDINATION
HASSLE-FREE EQUIPMENT MANAGEMENT

CUSTOMER SERVICE

Aerolina supports your site and your customers 24/7 with live help desk support options.  Aerolina offers the highest level of call center services to all of our clients.  When your guests have an issue with the installed wireless network, they call us - not the front desk.  Our US based support center is staffed and ready to take your guests' calls any hour of the day, everyday.  If the help desk can't resolve the issue, it gets escalated directly to the local management for immediate attention.  Guest devices, their browsers and email clients are all supported by our expert staff.  We are here to help your guests get online and stay online!

 

DEDICATED CUSTOMER SERVICE SUPPORT NUMBER FOR HOTEL MANAGEMENT
24/7/365 ACCESS TO CUSTOMER SERVICE
DEDICATED SUPPORT REPRESENTATIVES
WEB-BASED SITE MANAGEMENT
WEB-BASED PASSWORD MANAGEMENT
WEB-BASED SITE STATUS
BRANDED MARKETING

PERFORMANCE MANAGEMENT

PROACTIVE MONITORING
Proactive Capacity Assessments
Extended Equipment Warranties
Proactive Device Failure Notification
Bandwidth Monitoring
Monthly Bandwidth Reporting
Ongoing Gateway Updates
Historical Device Status Data

SERVICE AREA

Aerolina currently works with clients in these states.

MARYLAND
VIRGINIA
WEST VIRGINIA
NORTH CAROLINA
SOUTH CAROLINA
GEORGIA
FLORIDA
ST JOHN, USVI