Sometimes, with technology comes complication. Every once in a while things just don't seem to work as they should, things get misconfigured, are accidentally switched off, or even fail. When these things happen, it often causes headaches for you and your customers. That's where our network monitoring and support services come in.
Our advanced network monitoring technology allows us to continually watch your network 24 hours a day, 7 days a week, 365 days a year. When there's a problem, we'll know it... often before you do. When these situations arise, Aerolina takes a proactive role– informing you of any problems or outages as soon as possible, and then working with you to troubleshoot and resolve your issues.
Aerolina supports your site and your customers 24x7 with live help desk support options. When your guests have an issue with the installed wireless network, they
call us—not the front desk. Aerolna prides itself on delivering the highest level of call center services to all of our clients. Our
US based support center is staffed 24/7/365 with both Tier 1 and Tier 2 technicians. If the help desk can't resolve an issue, it get escalated directly to the local management for immediate attention.
Aerolina offers several levels of monitoring and support programs to meet you locations needs and budget. Features of the programs include:
Monthly Gateway Updates
24 / 7 / 365 Support
Support Statistics Review
Comprehensive Ticket & Call Tracking
Web-Based Site Management
Web-Based Site Status
ISP Monitoring & Fix Coordination
Onsite Device Monitoring & Management
Web-based Password Management
Proactive Device Failure Notification
Historical Device Status Data
Billing Management & Reporting
Customizable Billing Options
Web Content Filtering
Public IP Checkout (where available)
Aggregated Property Management
Dedicated Staff Support Number
Dedicated Support Representatives
On site equipment maintenance
Extended equipment warranties
Contact Aerolina to discuss your system support and monitoring needs.