Support Programs

 

Sometimes, with technology comes complication. Every once in a while things just don't seem to work as they should, things get misconfigured, are accidentally switched off, or even fail. When these things happen, it often causes headaches for you and your customers. That's where our network monitoring and support services come in.

 

Network Monitoring

Our advanced network monitoring technology allows us to continually watch your network 24 hours a day, 7 days a week, 365 days a year. When there's a problem, we'll know it... often before you do. When these situations arise, Aerolina takes a proactive role– informing you of any problems or outages as soon as possible, and then working with you to troubleshoot and resolve your issues.

 

Customer Support

Aerolina supports your site and your customers 24x7 with live help desk support options. When your guests have an issue with the installed wireless network, they call us—not the front desk. Aerolna prides itself on delivering the highest level of call center services to all of our clients. Our
US based support center is staffed 24/7/365 with both Tier 1 and Tier 2 technicians. If the help desk can't resolve an issue, it get escalated directly to the local management for immediate attention.

 

Aerolina offers several levels of monitoring and support programs to meet you locations needs and budget.  Features of the programs include:

 

Monthly Gateway Updates

24 / 7 / 365 Support

Support Statistics Review

Comprehensive Ticket & Call Tracking

Bandwidth Reporting

Web-Based Site Management

Web-Based Site Status

ISP Monitoring & Fix Coordination

Onsite Device Monitoring & Management

Web-based Password Management

Proactive Device Failure Notification

Historical Device Status Data

Billing Management & Reporting

Customizable Billing Options

Web Content Filtering

Public IP Checkout (where available)

Bandwidth Upsell

Aggregated Property Management

Dedicated Staff Support Number

Branded Marketing

Customized Reporting

Dedicated Support Representatives

On site equipment maintenance

Extended equipment warranties

...and more.

 

Contact Aerolina to discuss your system support and monitoring needs.