Need Help?

Have a question or need help with a problem?

Below is some information to help you get back on track.

Guest Support

If you are a hotel guest and need support, please call our 24 hour toll free Help Desk

at (800) 277-1812.

Hotel Staff Support

If you are hotel staff at one of our locations and need assistance, you can e-mail us at support@aerolina. You can also call us at (888) 498-9434 option 2.

Frequently Asked Questions

Q: I do not see any wireless networks in range, what could be wrong?

A: Many devices have a physical switch for wireless. Make sure yours is in the on position. Some devices have software or keyboard controls for their wireless. If you don’t know the

location or the method to turn on your wireless, give us a call.


Q: I opened my web browser and I got a message saying I was blocked! What do I do now?

A: Aerolina does not allow peer-to-peer protocol traffic on its networks. If you use any programs to download movies, music, or games to your computer you’ll need to disable them
for the duration of your stay. Please give us a call and we will work with you to turn off any such programs or try to identify the cause of your block.


Q: I connected to the network, opened my browser, and got a message about a certificate error; What does this mean?

A: If your home page is set to a secure website (HTTPS) you may see this error. Try choosing the option to "Continue to this website".


Q: I have an Xbox, PS3, Wii or other device without a fully functional web browser and I want to get it online; How do I do this?

A: Getting Internet access requires an attempt by your device to launch a web browser.  If your device does not allow you to open a browser, you will have to call us for assistance. You’ll need to locate you device's IP address or MAC address.  Call the Help Desk at 800-277-1812 and tell them what you are trying to do.  They will add your device to our gateway controller so that you can connect.


Q: I’m able to log in and browse, but my Microsoft Outlook won’t load any emails. My webmail is fine, I just can’t load any in the Outlook client. What can I do?

A: Try restarting or synchronizing Outlook again, and if that doesn’t work, your home service provider may not allow access to their mails servers from any network but their own.


Q: I am showing 54mbps from my computer; Why is my speed so low when browsing?

A: 54mbps is indication of signal strength not bandwidth speeds. If you have questions about the browsing speeds, please give us a call.


Q: I don’t see a box to input the access code! Where do I enter the code?

A: After you connect to the network open an internet browser. A page should load for you allowing you to enter your access code information. If the page does not load for you try to
browse to another website. If you are still unable to get this page please give us a call.